![]() ![]() Here we are, a business account, needing customer support over an ongoing transaction dispute. I'll keep updating this post as the blast-radius of this epic-fail expands. UPDATE: I am now facing the SIXTH and final available option: I'll try and use Twitter. I have now tried FIVE ways of contacting Paypal and all of them are dead-ends. What a complete customer-service disaster. So how exactly does one contact PayPal support? Paypal appears to have loads of customer support options, but when you scratch the surface, they effectively have none. So chat support is a non-option.ĮDIT I tried sending an email to and instantly received an automated email-response which told me to "use the Help Center". So Phone support is a non-option.ĮDIT: I also tried the non-logged-in Support Chat at. ![]() which of course, we can't access because. So Community support is a non-option.ĮDIT: The phone support lines have a frustrating maze of options, all of which (Yes, I tried all the phone-system options over the course of several maddening phone calls) lead to a dead end which says "We can't support your support request over the phone at this time. We can't access Community Support, because that too, remarkably requires a login. We tried accessing the so-called "Help Center", but it requires a login in order to access it, and we can't log in. We have urgent business, and there's literally no possible way to log in to Paypal. The system rejects the input of a new number (with no explanation). Trying to enter a new phone number is not possible. Unlike every other site, there's no secondary email option for 2FA to bypass the old phone number stored on the business account. Paypal, for some reason randomly started to require 2FA on our account today - and the phone # associated with our account is old. Why? Because we can't complete the 2 Factor Authentication phone # verification to login to our Paypal business account. The time of day you call can significantly affect both the wait time, and which call center (domestic or off-shore) you reach.ĮDIT: I'm keeping this post updated as the failures mount. Once you do it you will be connected with a live customer service representative (typical waiting time is about 1 hour 20 minutes – 1 hour 50 minutes). Then enter 2 and say “speak to the a representative”. ![]() How to talk to a Live Person in PayPal Customer Service To call when you can't log in: "Call us as a Guest" Have you called support yet? If not consider it! PayPal Customer Service 88 M-F (5:00 AM – 10:00 PM PT) Sat-Sun (6:00 AM – 8:00 PM PT) PayPal has a support number, and does provide reasonably good support. Remember:Īlways mention what country you are in! Different countries have different rules. This is necessary to limit both spam and scams. Usually only Imgur and similar links will be approved. No non-PayPal/Imgur links without prior approval. Do not post SPAM or SCAM posts! Immediate ban for any of these! NOTICE: There is no PayPal protection for Friends and Family transactions! Friends and Family is for gifts only, and never for buying or selling items. Anyone who posts such messages will be permanently banned from /r/PayPal. Warning:ĭo NOT solicit donations, gifts or exchanges here! Immediate ban for doing so.ĭo NOT reply to any private messages offering 'help.' These messages are from scammers and please don't get scammed by them. The next page will display the contact telephone number and Customer Service hours for the type of PayPal account you use and your country.ABSOLUTELY NO POSTS MENTIONING RUSSIA! ALL SUCH POSTS WILL BE REMOVED WITHOUT REGARD TO THEIR CONTENT! Our FAQ! Please read it. If you're not able to log into your account, choose the Continue button on the right side. What's the benefit to logging in before receiving the phone number? The benefit is that we can provide you with a One Time Passcode which will help save you time with our phone routing system. The next page will ask you to login or click Continue to be provided with the correct phone number. Where can I find the phone number to PayPal Customer Service?Īfter following the steps above to reach the Contact Us page, click Call Us, then click Call PayPal Customer Service. Once you have reached the Contact Us page, you will see options to search our Help Center information, Call Us or Email Us. You can also find a link to this page by looking at the bottom of any PayPal page. The easiest way to contact our Customer Solutions team is to go to. If you would like to contact PayPal Customer Service by email or phone, we recommend doing so through the Contact Us section on the PayPal website. The PayPal Community Help Forum is great for finding answers to questions from other PayPal customers, but sometimes, you just need to have somebody look at your account to find the right answers. ![]()
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